Orders are processed within 1–2 business days and delivered within 4–6 business days after that, so you can expect your order within 5–8 business days in total. Free shipping on all U.S. orders.

You have 30 days from delivery to return an item, as long as it’s unused and in its original packaging. Return shipping is covered by the customer, except for faulty items or errors on our end. Those are on us.

No, there are no additional customs fees or hidden charges for U.S. deliveries. The price you pay at checkout is final.

Most products are ready to use straight out of the box. If you need help with setup or compatibility, our support team is happy to guide you.

Contact us immediately at support@elmharlow.us with photos, and we’ll arrange a replacement or full refund at no extra cost to you.